Outsourcing vs Managed IT – What’s the Difference?Matt L.
Outsourcing has become a dirty word. It implies you’re taking jobs offshore or giving up oversight over a key part of your business. Managed Services is the complete opposite of that, yet it’s often put under the same umbrella, despite being a local solution. Your business already looks for help in various places, hiring consultants, agencies and other contractors, all so that you can focus on hitting your goals. Managed IT is simply another of those specialized services, designed exclusively to help with your technology needs.
A True IT Partner
Our Managed Services team act as consultants dedicated to achieving your business success. We’re able to analyze your technical and strategic needs to tailor solutions specific to your business. We work hand-in-hand with you to design, implement and maintain your tech, keeping you involved at every step of the way. We’ll also keep track of relevant industry news and apply it to your business so you don’t lose your edge. As new software versions are released, we’ll help you make informed decisions about whether to upgrade, stick with current for a little longer, or switch to an alternative. You’ll have a true partner on your team that’s always looking out for your business.
Since our Managed IT get to know your business so closely, we’re also able to ensure all your tech support and maintenance is handled quickly, without disruption to your daily running. We have specialists across multiple areas who have seen almost every scenario and know exactly how to solve them. You’ll be able to keep your employees on task while our experienced technicians work through the issue, often remotely so you’re not disrupted at all. Tech help is also available to your staff with rapid turnaround support.
Visible and Accountable
Unlike standard outsourcing where you lose control of certain elements and are left to hope for the best, Managed IT Services are completely transparent. You’ll get reports on the status of your computers or networks, the number of support tickets we’ve answered and exactly what we’ve been doing to keep your business tech up and running. This level of visibility also means you’re able to see IT trends across your business and make strategic decisions to improve productivity and efficiency.
It’s a Local Solution
At one time or another, we’ve all called a support number and found ourselves stuck in a frustration loop with an overseas call center. It’s almost the entire reason outsourcing earned a bad name. Fortunately, our Managed IT is actually a local service, a real-life business near you who employs local people and supports the local economy. Keeping your IT support nearby means you can get the tech assistance you need, with local ethics, customer service standards and even accents that make the process easier.
You Stay Protected and Prepared
Part of any Managed IT service is ensuring your computers, network and digital devices are secure against threat. This means updates are rolled out for you, patches are done, plus all scans, tweaks, backups and system maintenance. Your employees no longer have to worry about making time for (or learning) these tasks, and you don’t have to worry that they’re getting skipped. Very often, this level of proactive support ensures problems are stopped before they occur and your business is able to surge ahead when others fall behind. If anything ever goes wrong, your Managed IT will have prepared disaster recovery and continuity plans so that you’re up and running asap.
With Managed IT, you’ll be able to reduce infrastructure costs very quickly as your specialist is able to recommend better, faster solutions such as cloud storage and mobile technology. Instead of replacing hardware and software simply because it’s on the schedule, your Managed IT experts will present multiple cost-saving options and strategies. Very often, these extend to licensing and training too. Productivity gains are made as the tech begins to work with your processes and employees, not against them. Predictable costs are important to every business, which is why Managed IT is the right choice. You’ll know your monthly expenses are capped, and you’ll be able to avoid expensive tech surprises.
If you’re considering Managed IT, reach out to us today. 781-686-1099